Terms and Conditions
DELIVERY:
We offer the following shipping options:
We currently provide free shipping to England, Wales and Mainland Scotland on all items available to be purchased online via our website excluding Gift Vouchers and items that are too fragile for standard couriers (see below).
Despatch from the gallery is usually between seven and ten days, but for items that require framing this will be confirmed at the time of confirming your order.
Due to the extremely fragile nature of some pieces of artwork, they are not suitable for standard courier delivery, These pieces are not available to purchase via our website but can be ordered and then a white glove delivery arranged, or collection can made arranged from the gallery.
If you are interested in one of these pieces, please get in touch and we can discuss delivery / collection options.
Fizz Gift Vouchers will be sent by Royal Mail Special Delivery at the relevant rate at time of delivery.
UK Mainland is defined as all areas of the UK except Scottish Highlands, Scottish Islands, Isle of Man, Isle of White, Northern Ireland and Channel Islands. If you would like us to arrange delivery outside of UK Mainland please contact the gallery and we will provide a quote for you.
Most orders will be sent using a courier service. We reserve the right to change our delivery methods. Deliveries will require a signature, so please ensure that someone will be present at the delivery address to sign for it. Please make sure any special delivery instructions are made clear when ordering.
Please note that for your security and ours, on-line or telephone orders can only be delivered to the address that your credit/debit card is registered.
RETURNS:
We offer a 10 day returns policy.
We hope that you are happy with your on line purchase, however, should you wish to return it to us we must receive it in perfect condition, in the original packaging within 10 days. To qualify for a full refund, you must advise us that you wish to return the item within 2 days of receipt.
Delivery costs will not be refunded, and you will be responsible for the cost of returning the item/s.
If items are damaged or lost in return transit it will not be possible to offer a replacement or refund.
The return of your purchase is your responsibility and so we recommend you liaise with us closely if you plan to return artwork. Please ensure that you obtain proof of postage as we cannot be held responsible for returns that are lost in transit.
If a refund is due, it will be issued within 14 days of receipt of returned goods providing they meet our returns policy.
Sale or discounted items are non-returnable.
Returns should be sent to:
Fizz Gallery
26 Hill Road
Clevedon
BS21 7PH
FAULTY/DAMAGED/INCORRECT ITEMS
In the very unlikely event you receive faulty, damaged or incorrect goods please notify us via email: chat@fizzgallery.co.uk within 2 days of receipt and return the product complete with the original packaging to us within 10 days of purchase.
Any discrepancies with your order must be reported to us by email within 2 days of receipt of your order.
The return of your purchase is your responsibility and so we recommend postage by Royal Mail registered delivery or another ‘signed for’ service. Please ensure that you obtain proof of postage as we cannot be held responsible for returns that are lost in transit.
CANCELLATION:
Under the Consumer Contracts Regulations you have the right to cancel your order up to 14 days after the day on which you receive your ordered goods.
You must inform us of your wish to cancel in writing, by email to chat@fizzgallery.co.uk not later than the 14 days following delivery.
If you cancel your order, returns should be processed as above. We reserve the right to charge you for goods lost or damaged in transit.
Any delivery charge that you paid will be refunded to the value of STANDARD delivery. The cost of returning items to us will not be included in your refund.
Please see Terms and Conditions in the gallery for in-store purchases. Please note that deposit payments made for goods or services purchased by any method (on-line, in-store or by telephone), are non-refundable.
